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Salesforce Sales-Admn-202 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Products: This section of the exam measures skills of Salesforce Administrators and covers setting up Products, Price Books, and Price Book Entries. It evaluates understanding of how the product catalog impacts CPQ data flow and the overall quoting process.
Topic 2
  • Orders, Contracts, Amendments, and Renewals: This section of the exam measures skills of Salesforce Consultants and covers understanding the data required for generating Orders and Contracts. It also involves creating renewal and amendment quotes, and deciding when to use Orders, Contracts, Subscriptions, and Assets to satisfy customer and business processes.
Topic 3
  • Product Selection: This section of the exam measures skills of Salesforce Administrators and covers enabling product selection through tools like Search Filters, field sets, and Custom Actions. It ensures that users can easily find and configure products to match business needs.
Topic 4
  • Pricing: This section of the exam measures skills of Salesforce Administrators and covers choosing and applying the right pricing strategies such as Discount Schedules, Block Prices, Contracted Prices, subscription models, and percent-of-total. It also includes determining the expected outcomes of different pricing methods.
Topic 5
  • CPQ Platform: This section of the exam measures skills of Salesforce Administrators and covers designing, configuring, and troubleshooting Price Rules using lookup objects and formulas. It involves applying knowledge of the quote calculation sequence, permissions, record types, field sets, and page layouts. It also tests understanding of CPQ data flow across objects, localization and multi-currency setup, package-level settings, and how the CPQ managed package integrates within a Salesforce org.
Topic 6
  • Bundle Configurations: This section of the exam measures skills of Salesforce Consultants and covers setting up bundle structures to meet various business requirements. It evaluates the ability to configure Product Rules that ensure bundles work properly according to defined processes.
Topic 7
  • Approvals: This section of the exam measures skills of Salesforce Consultants and covers selecting and setting up native or Advanced Approvals. It ensures that approval processes meet business needs and align with quoting workflows.

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Salesforce Certified CPQ Administrator Sample Questions (Q17-Q22):

NEW QUESTION # 17
Users at Universal Containers have reported when amending a contract, the net pricing of some products is incorrect. The Admin has done a preliminary investigation and found that the issue only happens on existing products when their quantity is adjusted. What is the likely cause?

Answer: C

Explanation:
* Background Context:When amending a contract in Salesforce CPQ, issues with net pricing arise if the amendment impacts existing subscription products. Subscription products often rely on Discount Schedules for calculating discounts, especially when quantity changes. The "Cross Order" field on Discount Schedules ensures discounts account for cumulative quantities across multiple orders or contracts.
* Problem Analysis:
* The reported issue involves incorrect net pricing specifically when the quantity of existing products is adjusted during contract amendments.
* This aligns with the functionality of Discount Schedules, where the total quantity determines the discount applied. Without "Cross Order" enabled, Salesforce CPQ considers only the current order's quantities rather than aggregating across orders.
* Root Cause Identification:
* Discount Schedule and Cross Order:If the Discount Schedule associated with these products does not have "Cross Order" enabled, any amendments won't consider cumulative quantities. Instead, the system recalculates based on only the new or adjusted quantities, leading to incorrect net pricing.
* Supporting Evidence:
* Salesforce documentation highlights that Cross Order must be selected in the Discount Schedule for accurate discount calculations across multiple orders or contracts. Otherwise, amendments operate in isolation.
* The feature ensures that ongoing contracts retain accurate pricing based on total historical quantities.
* Recommended Resolution:
* Navigate to the Discount Schedule associated with the affected products.
* Verify and enable the Cross Order checkbox:
* Go to Setup > Discount Schedules.
* Locate the relevant Discount Schedule.
* Edit the schedule and enable Cross Order.
* Test the functionality by amending the contract and verifying the net pricing calculations.
* Preventative Actions:
* For all subscription-based products relying on Discount Schedules, ensure Cross Order is enabled during initial configuration.
* Provide training to Salesforce CPQ admins to understand the implications of Discount Schedule settings on pricing.
By following these steps and verifying the Discount Schedule configuration, the issue can be resolved, ensuring consistent and accurate net pricing during contract amendments.


NEW QUESTION # 18
Universal Containers has a slab Discount Schedule for Product A with these Discount Tiers:

If Product A has a List Price of $100.00, what is the Net Total for a Quote Line with the quantity of 21?

Answer: A

Explanation:
Scenario Breakdown:
* List Price = $100.00 per unit.
* Quantity = 21 units.
* Discount Schedule:
* First Level (1-11 units): 10% discount.
* Second Level (11-21 units): 25% discount.
* Third Level (21+ units): 50% discount.
Slab Discount Calculation:
* First Level (1-11 units):
* Price = $100 × 10 = $1,000
* Discount = 10% = $1,000 × 0.10 = $100
* Net = $1,000 - $100 = $900
* Second Level (11-21 units):
* Price = $100 × 10 = $1,000
* Discount = 25% = $1,000 × 0.25 = $250
* Net = $1,000 - $250 = $750
* Total Net = $900 + $750 = $1,700
Validation:This matches Salesforce CPQ's standard behavior for Slab Discount Schedules, where discounts are applied per tier.


NEW QUESTION # 19
Universal containers wants to give a 25% discount on a specific product option purchased in the Big Box bundle.
In which two ways could the admin configure CPQ to automatically apply this discount?
Choose 2 answers

Answer: A,C


NEW QUESTION # 20
Universal Containers sells a monthly subscription service with tiered pricing:

Which approach will allow the Quote Line's List Price to reflect these tiers?

Answer: C

Explanation:
Scenario:
* A tiered pricing structure requires different amounts to be applied based on the quantity purchased.
Solution:
* Use a Discount Schedule with:
* Type = Slab: Ensures different price amounts are applied for each tier.
* Discount Unit = Amount: Specifies fixed dollar values for each tier.
Why Other Options are Incorrect:
* A, B: Block pricing is unsuitable because the requirement is tier-based, not fixed blocks.
* C: Range type does not handle tiered pricing accurately.
Salesforce CPQ Reference:
* Discount Schedules with Slab type are detailed in CPQ Discounting Guidelines .


NEW QUESTION # 21
An admin has constructed a Price Rule that utilizes a Lookup Object and Lookup Queries. In a given scenario, two lookup records meet the Query criteria for a single Quote Line.
Which behavior can the admin expect in this scenario?

Answer: A

Explanation:
Scenario:
* A Price Rule utilizes a Lookup Object and Lookup Queries, and multiple records meet the criteria for a single Quote Line.
Behavior:
* When more than one lookup record meets the criteria, Salesforce CPQ does not apply any value to the Target Field. Instead:
* The Target Field retains its original value.
* An error message is displayed in the Quote Line Editor, notifying the user of the conflict.
Why Other Options Are Incorrect:
* A & D: Salesforce CPQ does not resolve ties by sorting records alphabetically.
* C: The system does not apply values based on record creation date.
Salesforce CPQ Reference:
* Lookup Queries behavior and error-handling are outlined in CPQ Price Rules Configuration Guidelines .


NEW QUESTION # 22
......

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